12 / 327
12
•
Annual Report 2018-19
Banking, Financial Services,
and Insurance
Technology shifts have progressed to the point
where companies, especially those in banking
and financial services are projecting new
personalities through elegant compositions
of technology. Digital banking products from
FinTech companies are compelling examples
of this. At the same time, traditional players
in this industry are in the midst of major
transformations to address slowing growth
and flatter yield curves. Reducing complexity
and simplifying operating models is imperative
for better margins. Maintaining credit growth
requires them to design and target products and
services better, to unique customer segments and
needs. Further, the projected digital personality
of a business in this industry must comply with
new regulations such as GDPR and CCPA.
The pursuit of value through compositions of
technology in the financial sector is seen in
the growing adoption of Artificial Intelligence,
Machine Learning, and Cloud. Some examples of
where we have created such value for customers
are in the areas of AI-enabled document
digitization, digital banking enablement, and
intelligent sales automation.