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W H I T E P A P E R
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b. Solution Details:
1. Voice agents using Twilio service on IBMBluemix
This solution is fully cloud based and leverage Twilio service on Bluemix. Twilio service provides global PSTN
numbers and SIP endpoints that are used to build voice agents. The system is composite and resides on cloud; no
infrastructure setup activities required.
The solution stack consists of
—
Twilio service on Bluemix
—
CustomAPI server and SIP endpoint on Bluemix or in any cloud
—
Watson cognitive services for speech-to-text, conversation and text-to-speech
Ahigh level overview is shown below
User
Twilio Phone
Number
API Server
Voice Agent
Speech to
Text
Conversation
Text to
Speech