Powering voice agents using
IBM Watson
A White Paper
30-Mar-2017
Jaydeep Ayachit, Persistent Systems Ltd
Manish Raj, Persistent Systems Ltd
© 2017 Persistent Systems Ltd. All rights reserved.
W H I T E P A P E R
www.persistent.com
Abstract
Customer relationship and support is key for companies and enterprises to succeed. Companies spend hours and hours
training resources to handle and improve customer support and interaction. This however is muted to certain extent by
training cost, lack of extensive domain knowledge and business process, outsourcing challenges and infrastructure
challenges.
This white paper discusses techniques and options to handle and improve customer support and interaction through use
of voice agents. Customer service agents does this job with the help of IVR systems. This many times results into higher
waiting time for customers, poor customer experience and call switching. Intelligent voice agents powered by natural
language understanding and conversation capabilities can help alleviate the pain points and result in better customer
service.
After reading through this white paper, you will be able to understand and identify strategy for deploying voice agents in
your infrastructure. Persistent Systems Ltd can work with you to help build, train and deploy intelligent voice agents for
your customer service.