Persistent Systems

Shaping the future of software driven business

Business Responsibility Report •

177

Have you taken steps to ensure that this community development initiative is successfully adopted by the

community? Please explain in 50 words, or so.

Yes, initiatives conducted are assessed through outcomes achieved and overall impact on the society as a whole.

Assessment is mainly done through the following:

Weekly review meetings of Persistent Foundation, Quarterly Board of Trustees’ meetings, periodical monitoring the

activities of the Foundation by the Corporate Social Responsibility Committee and the Board of Directors of the Company,

follow-up field visits, giving an opportunity to the beneficiaries to speak at the Annual Day of Persistent Foundation,

telephonic and email communications with the external parties.

The Company has engaged skilled employees from Human Resources, Corporate Secretarial and Finance teams who have

domain knowledge to monitor the CSR activities i.e. activities of Persistent Foundation. The Foundation staff looks after

the execution of the projects of the Company on the CSR front.

Third party Impact Assessment was conducted this year of the key projects of Persistent Foundation as the Foundation

completes a decade of it establishment.

Principle 9

Businesses should engage with and provide value to their customers and consumers in a responsible manner

What percentage of customer complaints / consumer cases are pending as on the end of financial year?

The customer complaints are technology specific and are resolved at the delivery of the software and before contract

closure. There are no customer complaints that are material in nature and giving rise to the litigations.

Does the company display product information on the product label, over and above what is mandated as per local

laws? Yes / No / N.A. / Remarks (additional information)

Since the Company is in the business of software development services and products, this requirement does not strictly

apply to the Company. However, the Company makes necessary disclosures about the software products being developed

to its customers as per its contractual obligations.

Is there any case filed by any stakeholder against the company regarding unfair trade practices, irresponsible

advertising and / or anti-competitive behaviour during the last five years and pending as on end of financial year.

If so, provide details thereof, in about 50 words or so.

There is no anti-competitive behaviour, abuse of dominant position or unfair trade practices case pending against the

Company.

Did your company carry out any consumer survey / consumer satisfaction trends?

The Company carries on a consumer satisfaction survey on a periodic basis and compares the various parameters across

multiple dimensions through peer comparison and its membership in the various chambers of commerce.

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