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Annual Report 2016-17
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Principle 8
Businesses should support inclusive growth and equitable development
1.
Does the company have specioed programs / initiatives / projects in pursuit of the policy related to Principle 8? If
yes details thereof.
Please refer the answer to 4uestion No. 3 of Principle No. 4 in this report.
2. Are the programs / projects undertaken through in-house team / own foundation / e[ternal NGO / government
structures / any other organization?
Yes, Persistent Foundation, the Company’s CSR :ing undertakes these activities.
3. Have you done any impact assessment of your initiative?
Assessment of the initiatives of the Company is done through quarterly Board of Trustees’ meeting of Persistent
Foundation. The Company publishes the activities of Persistent Foundation throughout the year in the Annual
Report of the Company. However, this has not been conducted through an e[ternal agency till date.
4. :hat is your company’s direct contribution to community development projects – Amount in INR and the details of
the projects undertaken
a. For the onancial year 2016–17:
`
67.74 Million to Persistent Foundation,
`
1.38 Million towards the cost of
the technical contribution by the Company towards MGI- Shkati Project, an initiative of the Government of
Maharashtra and coordinated by McKinsey, India and
`
3.45 Million to directly to charitable institutions by the
Company
b. Please refer the report on the activities of Persistent Foundation for the details of the projects undertaken
during the onancial year 2016-17.
5. Have you taken steps to ensure that this community development initiative is successfully adopted by the
community? Please e[plain in 50 words, or so.
Yes, initiatives conducted are assessed through outcomes achieved and overall impact on the society as a whole.
Assessment is mainly done through the following:
:eekly review meetings of Persistent Foundation, 4uarterly Board of Trustees’ meetings, periodical monitoring
the activities of the Foundation by the Corporate Social Responsibility Committee and the Board of Directors of
the Company, follow-up oeld visits, giving an opportunity to the beneociaries to speak at the Persistent Foundation
Annual Day, telephonic and email communications with the e[ternal parties.
The Company has engaged skilled employees from Human Resources, Corporate Secretarial and Finance teams
who have domain knowledge to monitor the CSR activities i.e. activities of Persistent Foundation. The Foundation
staff looks after the e[ecution of the Projects of the Company on the CSR front.
Principle 9 – Not applicable
Businesses should engage with and provide value to their customers and consumers in a responsible manner
1.
:hat percentage of customer complaints / consumer cases are pending as on the end of onancial year?
The customer complaints are technology specioc and are resolved at the delivery of the software and before
contract closure. There are no customer complaints that are material in nature and giving rise to the litigations.
2. Does the company display product information on the product label, over and above what is mandated as per local
laws? Yes / No / N.A. / Remarks (additional information)
Not applicable
3. Is there any case oled by any stakeholder against the company regarding unfair trade practices, irresponsible
advertising and / or anti-competitive behaviour during the last ove years and pending as on end of onancial year.
If so, provide details thereof, in about 50 words or so.
There is no anti-competitive, abuse of dominant position or unfair trade practices case pending against the
Company.
4. Did your company carry out any consumer survey / consumer satisfaction trends?
The Company carries on a consumer satisfaction survey on a periodic basis and compares the various parameters
across multiple dimensions through peer comparison and its membership in the various chambers of commerce.